Return & Exchange

At Utopia Vista, we want you to be completely satisfied with your shopping experience. If for any reason you need to return or exchange an item purchased from us, we're here to assist you. Please review our returns and exchange policy outlined below:

1. Returns Eligibility:

  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 30 days of the purchase date.

2. Exchange Eligibility:

  • Exchanges are offered for items that are defective, damaged, or if you received the wrong item.
  • If you wish to exchange an item for a different size, color, or style, please follow the return process outlined below and place a new order for the desired item.

3. Return Process:

  • To initiate a return, please contact our customer service team to request a return authorization (RA) number.
  • Once you have received your RA number, securely package the item(s) along with the original receipt or proof of purchase.
  • Clearly mark the RA number on the outside of the package.
  • Ship the item(s) to the address provided by our customer service team.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

5. Exchange Process:

  • If you are exchanging an item due to a defect, damage, or receiving the wrong item, please contact our customer service team for assistance.
  • Once your return is received and processed, we will ship out the replacement item promptly.

6. Refund Process:

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • If the return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.
  • Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective item.

7. Contact Us:

  • If you have any questions or concerns regarding our returns and exchange policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team. We are here to help.

Thank you for choosing Utopia Vista. We value your satisfaction and are committed to providing you with excellent customer service.